Terms And Conditions Of Use

These are our terms and conditions. Please read them carefully before purchase.

VAT

All prices listed on this site include the current rate of VAT - 20%. All prices are shown in GBP (£).

Shipping

All items are shipped out Monday - Friday

Items are sold as 3 working days before dispatch however we attempt to send out next working day where possible but this is not guaranteed.

Shipping services offered are : Royal Mail or Courier

Small or light weight items shipped (normally under 2kg) via Royal Mail, standard shipping is second class.

For larger or heavy weight orders we use a courier service - which normally deliver next working day and require a signature upon delivery, if your parcel has been sent via courier we can provide you with tracking information upon request.

Please note Courier service is priced for mainland UK only. Please ask for price before bidding if you are not mainland UK or the following postal codes. (examples:- Post codes , PH19 - 44,PH49 - 50,IV,KW,PA20 - 88, ZE, HS, KA27, KA28 & ALL ADDRESSES WITHIN THE ISLE OF MAN, CHANNEL ISLES,THE ISLES OF -------- & NORTHERN IRELAND need to ask for shipping prices as they are more)

(Royal Mail charges the same for the whole of the UK . Courier company do charge more for off main land UK, We will find the lowest price to send items to you if you message us first.) We include the cheapest P&P in the price for uk mainland not off sure mainland uk.

We will contact you with the calcualted postage cost once you have placed your order. You can then accept the charge and your order will be processed.

Shipping Returns

Buyers must notify us within 7 days to return any item. Please contact us by email. If an item has not been received, please call or email.

P&P and costs are non refundable for either direction and item must be unused and in the same condition as sent. We charge you a relist fee (equal to the costs of postage and packaging) for returns unless the goods delivered were faulty.

For items damaged please contact us to sort it out. Proof of damage is required for claims, please retain all packaging

Guarantee

It is our policy to guarantee all products sold by us are delivered in good condition and within the manufacturers quality tolerances. If the goods arrive damaged, incorrect or faulty, please notify us within 7 days of receipt.

Returning Goods

If the goods arrive damaged, incorrect or faulty, please notify us within 7 days of receipt. We will organise replacement or refund including cost of delivery.

If you receive an order and decide not to keep it, please notify us within 7 days of receipt of goods and return goods in their original condition within 14 days for a full refund.

Before returning any goods, please phone us on 0115 9401721 or email mark@scratchdesigns.co.uk to explain the reason for return. We will give you an authorisation number which must be marked on the outside of the package. Please do not return any goods without the authorisation number.

We will also suggest the best way to return any goods.

If goods are faulty or have been sent in error the cost of returning the item will be refunded. If an item is returned for any other reason, the cost of returning the item is the customer's responsibility.

Liability

Liability cannot be accepted for any damage caused by use of materials supplied by us. Compensation for faulty goods will extend only to the value of the goods purchased from us.

Also we cannot be liable for any losses for your order not arriving on time, although we will do our utmost to ensure that goods do arrive on time and in good condition at all times.

Discounts and promotions can be withdrawn at any time without prior notice.